Gold $1295 16.2
Silver $17.34 0.23
Talk to a representative: 855-242-4121

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Gold $1295 16.2
Silver $17.34 0.23
Talk to a representative: 855-242-4121

FAQs

Common Questions Answered

Buying FAQ

Q. Do you accept trade-ins of gold and silver?

Yes. We are always interested in new inventory.

Q. How can I receive more information from Augusta, and how do I make a purchase?

Call us toll-free at 855-242-4121 to speak with a personal account executive, who will answer any question you may have.

Q. How does Augusta compare to its competitors?

Augusta does not comment on its competitors. But, in general, there are several factors you should consider before purchasing from a precious metals company. Below are questions you should ask — we've answered them for Augusta:

Q: What is the company’s BBB rating?

We are proud to say we have earned the Better Business Bureau’s top rating: A plus.

Q: What rating do customers give your company on TrustLink.org?

98% of hundreds of reviewers on this respected site have given Augusta the highest 5-star rating.

Q: What is the company’s Business Consumer Alliance rating?

The Augusta report has earned a top rating of AAA.

Q: How long has the company been in business?

Gold and silver have been our family business for more than 40 years. Augusta Precious Metals was incorporated in January of 2012.

Q: Has the company changed its name?

Augusta Precious Metals has always had the same name.

Q: Does the company disclose its pricing, refund and delivery policies, and risk disclosures in writing?

Augusta is dedicated to a policy of transparency with our customers—we value your trust. You will see all of these policies and disclosures in our transaction agreement.

Q: Are you able to easily reach your account executive? Does your account executive get back to you in a timely manner?

All of Augusta’s personal account executives are readily available during business hours. Each individual client is assigned his or her own personal account executive. This account executive takes care of the customer’s needs from beginning to end of the transaction. Augusta account executives are known for the quality of their customer service and timely responses. It is this that helps us maintain the highest rating with TrustLink.org.

Q: How long does it take for the precious metals company to deliver your metals?

Fast delivery is one of Augusta’s 7 Distinct Advantages. Your precious metals will be shipped 1-3 business days after we receive good funds.

Q. How much should I invest in precious metals?

Most experts recommend investing 5-10% of your assets in precious metals. Bottom line: The decision is up to you.

Q. Is there a maximum order?

No. Whether you want to purchase a large quantity or individual items, Augusta can fulfill your needs.

Q. Is there a minimum order?

Yes. Our minimum order is typically $1,500, which may be a combination of any items you choose.

Q. Should I purchase gold or silver?

As with any investment, diversification is important. We recommend that you discuss your investment objectives with a personal account executive at 855-242-4121. He or she will help you customize a portfolio based on your objectives.

Q. What types of gold and silver does Augusta Precious Metals sell?

We sell all types of gold and silver, ranging from bullion coins and bars to premium coins. Please see our Buy Online sections for a complete list of products.

Q. Who can buy from Augusta?

Our clients are private investors, collectors and speculators.

Q. Am I buying real gold and silver, or a certificate?

You are buying physical gold coins, gold bars, silver coins or silver bars. Augusta does not sell metals certificates.

Depository IRA FAQ

Q. How often do I get statements?

Statements are sent on a quarterly basis. In addition, you will have 24/7 access to view your account online.

Q. How will my gold and silver be stored?

Your Augusta™ Gold IRA precious metals are maintained in customer-specific custody accounts, on a fully allocated basis and off the storage facility's balance sheet. Your metals are stored in an approved non-government depository storage facility. Approved facilities are highly-secure, risk-averse and insured. You can choose a facility in one of several U.S. cities or one out of the country.The highly-secure, non-government, risk-averse local IRS-approved facilities you can choose from are fully insured.

Q. Do I get the actual gold and silver in my hands?

The Augusta® Gold IRA is a physical gold or silver IRA you can SEE, TOUCH® & HOLD in PERSON by appointment at a non-government depository storage facility, which offers safekeeping and easy access. If your metals are segregated, you can arrange to visit the facility and see the actual gold or silver you purchased. If they are nonsegragated, you can arrange to see metals in the same forms you purchased. You can arrange with your custodian to withdraw your physical precious metals and take possession of them. However, as with any early IRA distribution, early withdrawal of metals from an IRA may result in taxes and penalties unless rolled over into another qualified account. Consult your own legal and tax advisors before taking possession of your physical IRA's precious metals.

Q. What metals can I put in my IRA?

The IRS allows several different types of metals within an IRA consisting of physical metals. However, it would be best to speak with an IRA expert and discuss your specific goals to determine the best gold and silver investment ratio.

Gold Options

  • American Eagles and American Eagle Proofs
  • Australian Kangaroos and Nuggets
  • Austrian Wiener Philharmonikas (Vienna Philharmonics)
  • American Buffalos (except proof coins)
  • Canadian Maple Leafs
  • Credit and Pamp Suisse Bars – 0.999
  • Rounds and bars *

Silver Options

  • American Eagles and American Eagle Proofs
  • Canadian Maple Leafs
  • Australian Koalas
  • Rounds and bars *

     * This includes rounds and bars minted by the United States Mint and other U.S. government-accredited manufacturers

Q. How long does it take to back my IRA with physical gold or silver?

The start-to-finish process takes 5-10 days, depending on how fast your current custodian transfers the funds to your new precious metals custodian.

Q. How do I set up an Augusta™ Gold IRA?

Simply fill out our IRA Form to have an Augusta IRA expert contact you, or call us at 855-242-4121 and ask to speak with an IRA expert, who will walk you through the simple 10-minute process.

Payments FAQ

Q. What type of payment does Augusta accept?

We accept payment by bank wire, personal check and credit card. We do not accept cash or traveler’s checks. Bank wires may be for any amount. However, credit card transactions must be for $5,000 or less.

Q. When and how do I send a bank wire?

When you request payment by bank wire, your personal account executive will provide you with detailed instructions, including our bank name, ABA transit (routing) number and account number.

Pricing FAQ

Q. Do you add a commission fee to your quoted price for gold and silver?

No. The price you see online or quoted to you by your account executive is the current price of the coin or bar.

Q. Do you have quantity discounts?

Yes. Bullion products are already priced incredibly low, so discounts will be extended only on significant orders. Contact an account executive at 855-242-4121.

Q. How do I research the spot prices of gold and silver?

You can find the spot prices of gold and silver in the top left-hand corner of our website. Charts and data can be found here. You also can contact an account executive at 855-242-4121 for specifics about what affects the spot prices of gold and silver.

Q. What is the spot price of gold or silver?

The spot price of gold or silver is a commonly-used standard for the value of an ounce of gold or silver. It is the most important price among bullion buyers, and is considered the benchmark value for gold or silver. It is traded throughout the day in different markets. The most active trading occurs in New York, Zurich, London, Sydney, Tokyo and Hong Kong.

Q. When are my prices locked in?

Bullion prices are locked in once your order is confirmed via phone and payment is received. However, premium coin prices are locked in once your order is confirmed via phone and are guaranteed by our 7-Day Price Protection Program.

Return Policy FAQ

Q. What is your return policy?

For first-time customers, Augusta extends the cancellation period for premium gold and silver coin transactions without any reason whatsoever, for up to seven calendar days after the date your transaction is confirmed, unless laws in your state of residence provide otherwise. This is one of Augusta’s 7 Distinct Advantages. All subsequent orders are final upon completion of the recorded confirmation call. All bullion and semi-premium orders are final upon confirmation, unless laws in your state of residence provide otherwise.

Shipping FAQ

Q. Do you ship internationally?

For most purchases, we can only ship to addresses in the United States. Products purchased for certain precious metals IRAs can be shipped to specific depository storage facilities in Canada.

Q. How do you wrap your packages?

All of our packages are carefully and tightly wrapped in a discreet box. The box gives no indication of its contents when it is delivered.

Q. How is my order shipped?

We ship USPS Express Mail, Registered Insured or Federal Express. Large orders will be shipped via Brinks Armored.

Q. How long will it take to receive my order?

Orders are shipped 1-3 business days after receipt of good funds. This is one of Augusta’s 7 Distinct Advantages.

Q. Is my order insured?

Yes. Each package will be fully insured and requires a signature upon delivery. You will only take responsibility for your package after you sign for it.

Q. How do I get FREE shipping and insurance for my purchases?

With your qualifying purchase, Augusta Precious Metals covers all shipping and liability insurance costs on your metals until you take delivery or they are delivered to your IRA. This is one of Augusta’s 7 Distinct AdvantagesMetals shipped out of the U.S. to IRA depository storage facilities might incur shipping and insurance fees. Cash purchases cannot be shipped out of the U.S. 

Q. Where does Augusta ship?

We ship anywhere in the United States.

Q. Can you ship my order to a P.O. box?

Yes. A signature is required upon delivery.

Tax & Liabilities FAQ

Q. Do you require my Social Security number?

No. The IRS does not require reporting of precious metals purchases unless payment is made with cash or cash equivalents. In these cases, Augusta must ask the customer to complete an 8300 Form to comply with IRS cash reporting requirements.

Q. Can you advise me regarding taxes and liabilities?

Augusta does not give tax advice. Some products fall under reporting requirements that do not require the disclosure of your personal information. Consult with your personal tax professional regarding tax liabilities.

Q. Do I have to pay taxes when I sell my gold and silver products back to Augusta?

Investment gains must be reported to the IRS.

Q: Do you accept trade-ins of gold and silver?

Yes. We are always interested in new inventory.

Q: How can I receive more information from Augusta, and how do I make a purchase?

Call us toll-free at 855-242-4121 to speak with a personal account executive, who will answer any question you may have.

Q: How does Augusta compare to its competitors?

Augusta does not comment on its competitors. But, in general, there are several factors you should consider before purchasing from a precious metals company. Below are questions you should ask — we've answered them for Augusta:

Q: What is the company’s BBB rating?

We are proud to say we have earned the Better Business Bureau’s top rating: A plus.

Q: What rating do customers give your company on TrustLink.org?

98% of hundreds of reviewers on this respected site have given Augusta the highest 5-star rating.

Q: What is the company’s Business Consumer Alliance rating?

The Augusta report has earned a top rating of AAA.

Q: How long has the company been in business?

Gold and silver have been our family business for more than 40 years. Augusta Precious Metals was incorporated in January of 2012.

Q: Has the company changed its name?

Augusta Precious Metals has always had the same name.

Q: Does the company disclose its pricing, refund and delivery policies, and risk disclosures in writing?

Augusta is dedicated to a policy of transparency with our customers—we value your trust. You will see all of these policies and disclosures in our transaction agreement.

Q: Are you able to easily reach your account executive? Does your account executive get back to you in a timely manner?

All of Augusta’s personal account executives are readily available during business hours. Each individual client is assigned his or her own personal account executive. This account executive takes care of the customer’s needs from beginning to end of the transaction. Augusta account executives are known for the quality of their customer service and timely responses. It is this that helps us maintain the highest rating with TrustLink.org.

Q: How long does it take for the precious metals company to deliver your metals?

Fast delivery is one of Augusta’s 7 Distinct Advantages. Your precious metals will be shipped 1-3 business days after we receive good funds.

Q: How much should I invest in precious metals?

Most experts recommend investing 5-10% of your assets in precious metals. Bottom line: The decision is up to you.

Q: Is there a maximum order?

No. Whether you want to purchase a large quantity or individual items, Augusta can fulfill your needs.

Q: Is there a minimum order?

Yes. Our minimum order is typically $1,500, which may be a combination of any items you choose.

Q: Should I purchase gold or silver?

As with any investment, diversification is important. We recommend that you discuss your investment objectives with a personal account executive at 855-242-4121. He or she will help you customize a portfolio based on your objectives.

Q: What types of gold and silver does Augusta Precious Metals sell?

We sell all types of gold and silver, ranging from bullion coins and bars to premium coins. Please see our Buy Online sections for a complete list of products.

Q: Who can buy from Augusta?

Our clients are private investors, collectors and speculators.

Q: Am I buying real gold and silver, or a certificate?

You are buying physical gold coins, gold bars, silver coins or silver bars. Augusta does not sell metals certificates.

Q: How often do I get statements?

Statements are sent on a quarterly basis. In addition, you will have 24/7 access to view your account online.

Q: How will my gold and silver be stored?

Your Augusta™ Gold IRA precious metals are maintained in customer-specific custody accounts, on a fully allocated basis and off the storage facility's balance sheet. Your metals are stored in an approved non-government depository storage facility. Approved facilities are highly-secure, risk-averse and insured. You can choose a facility in one of several U.S. cities or one out of the country.The highly-secure, non-government, risk-averse local IRS-approved facilities you can choose from are fully insured.

Q: Do I get the actual gold and silver in my hands?

The Augusta® Gold IRA is a physical gold or silver IRA you can SEE, TOUCH® & HOLD in PERSON by appointment at a non-government depository storage facility, which offers safekeeping and easy access. If your metals are segregated, you can arrange to visit the facility and see the actual gold or silver you purchased. If they are nonsegragated, you can arrange to see metals in the same forms you purchased. You can arrange with your custodian to withdraw your physical precious metals and take possession of them. However, as with any early IRA distribution, early withdrawal of metals from an IRA may result in taxes and penalties unless rolled over into another qualified account. Consult your own legal and tax advisors before taking possession of your physical IRA's precious metals.

Q: What metals can I put in my IRA?

The IRS allows several different types of metals within an IRA consisting of physical metals. However, it would be best to speak with an IRA expert and discuss your specific goals to determine the best gold and silver investment ratio.

Gold Options

  • American Eagles and American Eagle Proofs
  • Australian Kangaroos and Nuggets
  • Austrian Wiener Philharmonikas (Vienna Philharmonics)
  • American Buffalos (except proof coins)
  • Canadian Maple Leafs
  • Credit and Pamp Suisse Bars – 0.999
  • Rounds and bars *

Silver Options

  • American Eagles and American Eagle Proofs
  • Canadian Maple Leafs
  • Australian Koalas
  • Rounds and bars *

     * This includes rounds and bars minted by the United States Mint and other U.S. government-accredited manufacturers

Q: How long does it take to back my IRA with physical gold or silver?

The start-to-finish process takes 5-10 days, depending on how fast your current custodian transfers the funds to your new precious metals custodian.

Q: How do I set up an Augusta™ Gold IRA?

Simply fill out our IRA Form to have an Augusta IRA expert contact you, or call us at 855-242-4121 and ask to speak with an IRA expert, who will walk you through the simple 10-minute process.

Q: What type of payment does Augusta accept?

We accept payment by bank wire, personal check and credit card. We do not accept cash or traveler’s checks. Bank wires may be for any amount. However, credit card transactions must be for $5,000 or less.

Q: When and how do I send a bank wire?

When you request payment by bank wire, your personal account executive will provide you with detailed instructions, including our bank name, ABA transit (routing) number and account number.

Q: Do you add a commission fee to your quoted price for gold and silver?

No. The price you see online or quoted to you by your account executive is the current price of the coin or bar.

Q: Do you have quantity discounts?

Yes. Bullion products are already priced incredibly low, so discounts will be extended only on significant orders. Contact an account executive at 855-242-4121.

Q: How do I research the spot prices of gold and silver?

You can find the spot prices of gold and silver in the top left-hand corner of our website. Charts and data can be found here. You also can contact an account executive at 855-242-4121 for specifics about what affects the spot prices of gold and silver.

Q: What is the spot price of gold or silver?

The spot price of gold or silver is a commonly-used standard for the value of an ounce of gold or silver. It is the most important price among bullion buyers, and is considered the benchmark value for gold or silver. It is traded throughout the day in different markets. The most active trading occurs in New York, Zurich, London, Sydney, Tokyo and Hong Kong.

Q: When are my prices locked in?

Bullion prices are locked in once your order is confirmed via phone and payment is received. However, premium coin prices are locked in once your order is confirmed via phone and are guaranteed by our 7-Day Price Protection Program.

Q: What is your return policy?

For first-time customers, Augusta extends the cancellation period for premium gold and silver coin transactions without any reason whatsoever, for up to seven calendar days after the date your transaction is confirmed, unless laws in your state of residence provide otherwise. This is one of Augusta’s 7 Distinct Advantages. All subsequent orders are final upon completion of the recorded confirmation call. All bullion and semi-premium orders are final upon confirmation, unless laws in your state of residence provide otherwise.

Q: Do you ship internationally?

For most purchases, we can only ship to addresses in the United States. Products purchased for certain precious metals IRAs can be shipped to specific depository storage facilities in Canada.

Q: How do you wrap your packages?

All of our packages are carefully and tightly wrapped in a discreet box. The box gives no indication of its contents when it is delivered.

Q: How is my order shipped?

We ship USPS Express Mail, Registered Insured or Federal Express. Large orders will be shipped via Brinks Armored.

Q: How long will it take to receive my order?

Orders are shipped 1-3 business days after receipt of good funds. This is one of Augusta’s 7 Distinct Advantages.

Q: Is my order insured?

Yes. Each package will be fully insured and requires a signature upon delivery. You will only take responsibility for your package after you sign for it.

Q: How do I get FREE shipping and insurance for my purchases?

With your qualifying purchase, Augusta Precious Metals covers all shipping and liability insurance costs on your metals until you take delivery or they are delivered to your IRA. This is one of Augusta’s 7 Distinct AdvantagesMetals shipped out of the U.S. to IRA depository storage facilities might incur shipping and insurance fees. Cash purchases cannot be shipped out of the U.S. 

Q: Where does Augusta ship?

We ship anywhere in the United States.

Q: Can you ship my order to a P.O. box?

Yes. A signature is required upon delivery.

Q: Do you require my Social Security number?

No. The IRS does not require reporting of precious metals purchases unless payment is made with cash or cash equivalents. In these cases, Augusta must ask the customer to complete an 8300 Form to comply with IRS cash reporting requirements.

Q: Can you advise me regarding taxes and liabilities?

Augusta does not give tax advice. Some products fall under reporting requirements that do not require the disclosure of your personal information. Consult with your personal tax professional regarding tax liabilities.

Q: Do I have to pay taxes when I sell my gold and silver products back to Augusta?

Investment gains must be reported to the IRS.

Michael Dallo, CPA, JD, LL.M. is a tax attorney and certified public accountant (CPA) of Dallo Law Group, a Professional Corporation. For over 10 years, Michael has zealously represented hundreds of clients in resolving tax disputes with the Internal Revenue Service and California taxing agencies, as well as developing sound tax positions and arguments to minimize their federal and state tax liability.

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