Gold $1902.70
-2.5 | Silver $24.42
0.04

Call Us:
800-700-1008

Call Today: 800-700-1008
Home > What We Offer > Our Process

Augusta’s Expert Teams Support You from the Beginning & Keep on Giving

Augusta Precious Metals uses a unique multi-team approach to educate and empower you to take charge of your retirement and protect your savings, confidently and comfortably. The professionals in each Augusta department take responsibility for providing information and guiding you through the steps smoothly.

You are always 100% in control — and can cancel any time if you want to!

4 STEPS TO PEACE OF MIND WITH AUGUSTA


Here's what you can expect from each Augusta team:

Step 1
Customer
Success
We assign a customer success agent specifically to you. Your agent acts as your liaison to other departments and makes sure your needs are met.
Step 2
Economic
Analytics
Our analytics team explains what’s happening with the economy and gold & silver markets. Discussions are conducted by phone or web chat.
Step 3
IRA
Processing
This team does 95% of the legwork for you: applications and transfer & rollover forms. They guide the transfer of funds & communicate with your new custodian.
Step 4
Order
Desk
Finally, you work with the order desk. We pre-select best-known precious metals products and you decide which metals you would like to buy.

YOUR AUGUSTA TEAM – ASSIGNED TO YOU


The knowledgeable Augusta customer success agent personally assigned to you will be your primary point of contact through the entire discovery and purchase process.

Initially, your customer success agent will introduce you to the analytics team led by Mr. Devlyn Steele, a Harvard Business School analytics program member, so you can learn what’s going on in the economy. You’ll receive a free guide and an invitation to Augusta’s Profit & Protect Web Conference, and your customer success agent will make those connections.

How do you decide when it's the right time for you to get started?

We suggest you get the information you need to see if gold and silver make sense for you, if you like gold and silver, and if you feel comfortable with the Augusta team. Then, your agent will introduce you to the IRA processing team to help you fill out the application for a new custodian that allows gold and silver.

Your IRA processing team will keep you posted on the movement of funds and the process. Once your funds arrive to the new custodian, then your agent will introduce you to the order desk to purchase your gold and silver and get it sent to the secure storage location you choose.

Read more about the gold and silver IRA and about Augusta.

Your agent is always available to answer questions and help you find resources.

Lifetime Customer Support: Distributions, Disbursements & Legacies

The advantages of working with Augusta don't end when your transaction is complete. We will be your lifetime precious metals partners. What does that mean to you? It means we will always be available to educate and empower you to protect your savings. You'll always have access to your customer success agent, the Augusta analytics team, the IRA processing department and the order desk.

We are here to help you with all things precious metals – whether you need a contribution, distribution, liquidation, transfer, required minimum distribution, or a rebalancing of your portfolio – for the life of your and your family’s investment.

THE AUGUSTA PRECIOUS METALS DIFFERENCE


At Augusta, we pride ourselves in having forged a superior precious metals purchasing process that results in seven distinct advantages of working with us: knowledge, commitment, respect, choice, transparency, selection, and management.

Read more about Augusta’s 7 Distinct Advantages here.

If you would like to speak with an Augusta customer success agent, please call us at 800-700-1008.

Augusta cannot guarantee, and makes no representation, that any metals purchased by a customer will appreciate at all or appreciate sufficiently to make a profit, and there is no certainty that any metals can be sold for a profit. The future value of the coins you purchase cannot be predicted. You could lose money. Don't purchase Augusta products with money you can't afford to lose. Prices may rise and fall over time or rapidly. Past performance of any coin does not guarantee future results. Premium coins are sold for more than the spot price of the precious metal they contain. Augusta's sale prices and buy-back prices are determined and controlled by Augusta. The value assigned to the coins you purchase at any given time may vary from retailer to retailer and Augusta cannot guarantee another retailer will value the coins at the same rate as Augusta would in any given circumstance. Augusta cannot guarantee buy-back of any item it sells and cannot guarantee another retailer will purchase coins purchased through Augusta. Augusta cannot guarantee another retailer will value a premium coin at the same rate as Augusta would in any given circumstance. This purchase is speculative and unregulated.

Let Augusta Help You Achieve the Peace of Mind You Deserve!


We have thousands of satisfied customers. Please give us the opportunity to make you one of them.