Augusta Precious Metals uses a unique multi-team approach to educate and empower you to take charge of your retirement and diversify your savings, confidently and comfortably. The professionals in each Augusta department take responsibility for providing information and guiding you through the steps smoothly.
You are always 100% in control — and can cancel any time if you want to!1
Here's what you can expect from each Augusta team:
The knowledgeable Augusta customer success agent personally assigned to you will be your primary point of contact through the entire discovery and purchase process.
Initially, your customer success agent will introduce you to the education team led by Mr. Devlyn Steele, Augusta’s director of education and a Harvard Business School analytics program member, so you can learn what’s going on in the economy. You’ll receive a free guide and an invitation to Augusta’s Gold & Silver Web Conference, and your customer success agent will make those connections.
How do you decide when it's the right time for you to get started?
We suggest you get the information you need to understand physical gold and silver, see if you like gold and silver, and determine whether you feel comfortable with the Augusta team. Then, your agent will introduce you to the IRA processing team to help you fill out the application for a new custodian that allows physical gold and silver.
Your IRA processing team will keep you posted on the movement of funds and the process. Once your funds arrive to the new custodian, then your agent will introduce you to the order desk and you tell us what gold and silver products you would like to purchase and where you would like to store them. Finally, Augusta’s confirmation department will call to confirm your purchase on a recorded line.
Your agent is available to answer questions and help you find resources.
Lifetime Customer Support: Distributions, Disbursements & Legacies
The advantages of working with Augusta don't end when your transaction is complete. We will be your lifetime precious metals resource. What does that mean to you? It means we will be available to educate and empower you to diversify and balance your savings. You'll always have access to your customer success agent, the Augusta education team, the IRA processing department, order desk and confirmation department.
We are here to help you with all things precious metals – whether you need a contribution, distribution, liquidation, transfer, required minimum distribution, or a rebalancing of your portfolio – for the life of your and your family's account.
At Augusta, we pride ourselves in having forged a superior precious metals purchasing process that results in seven distinct advantages of working with us: knowledge, commitment, respect, choice, transparency, selection, and coordination.
Read more about Augusta’s 7 Distinct Advantages here.
If you would like to speak with an Augusta customer success agent, please call us at 800-700-1008.
1 Fees may apply for cancelations after Augusta has purchased metals on your behalf.