Our Process

Augusta’s Expert Teams Support You from the Beginning & Keep on Giving

Augusta Precious Metals uses a unique multi-team approach to educate and empower you to take charge of your retirement and protect your savings, confidently and comfortably.

The professionals in each Augusta department take responsibility for providing information and guiding you through the steps smoothly.

You are always 100% in control — and can cancel any time if you want to!

4 STEPS TO PEACE OF MIND WITH AUGUSTA

Here’s what you can expect from each Augusta team:

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  1. Customer Success

  We assign a customer success agent specifically to you. Your agent will take responsibility for keeping you informed, making sure your needs are met, and serving as a liaison with the other teams. (See more information below.)

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  2. Economic Analytics

  Our lead analyst Devlyn Steele and his team will explain what’s happening in U.S. and global markets & economies and answer all your questions. If you qualify, they will meet with you in a free one-on-one web conference.

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  3. IRA Processing

  This team does 95% of the legwork and paperwork for you: Augusta & custodial applications, transfer forms, rollover forms, as well as guiding the transfer of funds from your existing accounts and communicating with  your new custodian.

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  4. Order Desk

  Finally, you will work with the order desk. We research and pre-select the best-known precious metals products, make you aware of what’s available, and help you decide which precious metals you would like to buy.

Your Customer Success Agent

The knowledgeable Augusta representative personally assigned to you will be your primary point of contact through the entire discovery and purchase process.

Initially, your agent will introduce you to the analytics team, so you can learn what’s going on in the economy. You’ll receive a free guide or an invitation to Augusta’s Profit & Protect Web Conference, and your agent will help you make those connections.

Once you decide physical gold and silver makes sense for you, your agent will introduce you to the IRA processing team, to help you fill out the application for your new custodian that allows you to purchase gold and silver for your new IRA and transfer funds from your existing custodian — and then the order desk, to purchase your gold and silver and get it sent to the secure storage location you choose.

Read more about the gold and silver IRA and the cash purchase gold and silver account.

Your agent is always available to answer questions and help you find resources.

Lifetime Customer Support: Distributions, Disbursements & Legacies

The advantages of working with Augusta Precious Metals don’t end when your transaction is complete. We are here to help with additional needs as they arise, including making adjustments in your precious metals portfolio to meet future financial goals.

As the years progress, you’ll have continuous access to all Augusta teams for lifetime customer support. You can depend on us to provide precious metals information and assistance throughout your financial future.

THE AUGUSTA PRECIOUS METALS DIFFERENCE

At Augusta, we pride ourselves in having forged a superior precious metals purchasing process that results in seven distinct advantages of working with us: knowledge, commitment, respect, choice, transparency, selection, and management.

Read more about Augusta’s 7 Distinct Advantages here.

To obtain more details about Augusta gold IRA and cash purchase accounts, visit our Gold and Silver IRA FAQ and our general FAQ page.

If you would like to speak with an Augusta customer success agent immediately, please call us at 800-700-1008.