Gold $1737.20
-16.3 | Silver $22.52

Call Us:

Call Today: 800-700-1008
Home > What We Offer > Our Process

Augusta’s Professional Teams Support You from the Beginning & Keep Giving

Augusta Precious Metals uses a unique multi-team approach to educate and empower you to take charge of your retirement and diversify your savings, confidently and comfortably. The professionals in each Augusta department take responsibility for providing information and guiding you through the steps smoothly.

You are always 100% in control.


Here's what you can expect from each Augusta team:

Step 1
We assign a customer success agent specifically to you. Your agent acts as your liaison to other departments and makes sure your account needs are met.
Step 2
Our education team explains what’s happening with the economy and gold & silver markets. Discussions are conducted by phone or web chat.
Step 3
This team does 95% of the legwork with you: applications and transfer & rollover forms. They guide the transfer of funds & communicate with your new custodian.
Step 4
You decide which precious metals to buy and the Augusta Precious Metals order desk assembles your gold and silver portfolio – visit Augusta's Products web page.
Step 5
The Augusta Precious Metals confirmation team will contact you directly to finalize and officially confirm your recent gold and silver order on a recorded telephone line.


The knowledgeable Augusta customer success agent personally assigned to you will be your primary point of contact through the entire discovery and purchase process.

Initially, your customer success agent will introduce you to the education team led by Mr. Devlyn Steele, Augusta’s director of education and a Harvard Business School analytics program member, so you can learn what’s going on in the economy. You’ll receive a free guide and an invitation to Augusta’s Gold & Silver Web Conference, and your customer success agent will make those connections.

How do you decide when it's the right time for you to get started?

We suggest you get the information you need to understand physical gold and silver, see if you like gold and silver, and determine whether you feel comfortable with the Augusta team. Then, your agent will introduce you to the IRA processing team to help you fill out the application for a new custodian that allows physical gold and silver.

Your IRA processing team will keep you posted on the movement of funds and the process. Once your funds arrive to the new custodian, then your agent will introduce you to the order desk and you tell us what gold and silver products you would like to purchase and where you would like to store them. Finally, Augusta’s confirmation department will call to confirm your purchase on a recorded line.

Read more about the gold and silver IRA and about Augusta.

Your agent is available to answer questions and help you find resources.

Lifetime Customer Support: Distributions, Disbursements & Legacies

The advantages of working with Augusta don't end when your transaction is complete. We will be your lifetime precious metals resource. What does that mean to you? It means we will be available to educate and empower you to diversify and balance your savings. You'll always have access to your customer success agent, the Augusta education team, the IRA processing department, order desk and confirmation department.

We are here to help you with all things precious metals – whether you need a contribution, distribution, liquidation, transfer, required minimum distribution, or a rebalancing of your portfolio – for the life of your and your family's account.


At Augusta, we pride ourselves in having forged a superior precious metals purchasing process that results in seven distinct advantages of working with us: knowledge, commitment, respect, choice, transparency, selection, and coordination.

Read more about Augusta’s 7 Distinct Advantages here.

If you would like to speak with an Augusta customer success agent, please call us at 800-700-1008.

Augusta cannot guarantee, and makes no representation, that any metals purchased by a customer will appreciate at all or appreciate sufficiently to make a profit, and there is no certainty that any metals can be sold for a profit. The future value of the coins you purchase cannot be predicted. You could lose money. Don't purchase Augusta products with money you can't afford to lose. Prices may rise and fall over time or rapidly. Past performance of any coin does not guarantee future results. Premium coins are sold for more than the spot price of the precious metal they contain. Augusta's sale prices and buy-back prices are determined and controlled by Augusta. The value assigned to the coins you purchase at any given time may vary from retailer to retailer and Augusta cannot guarantee another retailer will value the coins at the same rate as Augusta would in any given circumstance. Augusta cannot guarantee buy-back of any item it sells and cannot guarantee another retailer will purchase coins purchased through Augusta. Augusta cannot guarantee another retailer will value a premium coin at the same rate as Augusta would in any given circumstance. This purchase is speculative and unregulated.

Let Augusta Help You Achieve the Peace of Mind You Deserve!

We have thousands of satisfied customers. Please give us the opportunity to make you one of them.