Lifetime Customer Support

Continual Access to Augusta Experts Comes with Your Gold & Silver Purchase

Augusta Precious Metals doesn’t want to be simply your one-and-done gold and silver provider. We want to be a long-term partner that helps you protect your wealth for many years to come.

We encourage customers to keep tapping into our deep experience and dedicated service! Our gold and silver analysts and agents are some of the most knowledgeable precious metals professionals in the industry.

Buying gold and silver through Augusta gives you ongoing access to:

Our professional economic analytics team
Your customer success agent, who answers questions & serves as a liaison
Emails, videos, blogs and more to keep you up to date
Ongoing, updated insight into the economy & precious metals

Over time, you may need our lifetime customer support for:

Additional contributions to your precious metals accounts
Required retirement distributions (RMDs) & other types of transfers & withdrawals
Portfolio rebalancing in response to economic changes
Ongoing custodial paperwork
Arrangements for leaving a precious metals legacy
Precious metals buybacks (we can’t guarantee buybacks, but to date have never denied a buyback request)

ONGOING TEAM SERVICES FREE TO AUGUSTA CUSTOMERS

This is our menu of extended Augusta team services that come with every purchase:

Your Agent
Email or call your customer success agent anytime with all your questions about precious metals.
Economic Analytics
Get a recap or update on the economy any time from your knowledgeable Augusta analysts.
IRA Processing
Call the IRA processing department about paperwork, fees and other processing concerns.
Order Desk
Contact this team when you’re considering an additional precious metals order.

AUGUSTA’S 3 SERVICE COMMITMENTS

We’ve been told we have the best customer service in the precious metals industry, and we work hard to make sure that’s true for every single customer. We know honesty, integrity and transparency are important ways we can stand out from other companies.

To maintain this high level of service, we’ve taken on three service commitments that every Augusta employee knows and follows each and every day: transparency, simplicity and customized portfolio creation. Read more here.

This commitment to exceptional customer service, along with our analysts’ superior knowledge, is what we call “The Augusta Difference.”

Get Augusta on your side today, and we’ll stay with you as long as you need us to help you use precious metals to protect your future.

Read about Augusta’s 7 Distinct Advantages here.

Augusta cannot guarantee, and makes no representation, that any metals purchased by a customer will appreciate at all or appreciate sufficiently to make a profit, and there is no certainty that any metals can be sold for a profit. The future value of the coins you purchase cannot be predicted. You could lose money. Don't purchase Augusta products with money you can't afford to lose. Prices may rise and fall over time or rapidly. Past performance of any coin does not guarantee future results. Premium coins are sold for more than the spot price of the precious metal they contain. Augusta's sale prices and buy-back prices are determined and controlled by Augusta. The value assigned to the coins you purchase at any given time may vary from retailer to retailer and Augusta cannot guarantee another retailer will value the coins at the same rate as Augusta would in any given circumstance. Augusta cannot guarantee buy-back of any item it sells and cannot guarantee another retailer will purchase coins purchased through Augusta. Augusta cannot guarantee another retailer will value a premium coin at the same rate as Augusta would in any given circumstance. This purchase is speculative and unregulated.