Customer service is important to Augusta Precious Metals. Our years of proven service and experience set us apart from other precious metals providers. The Augusta Precious Metals approach to customer support can be traced to seven positive aspects of our business we work hard to sustain. We call these the 7 Augusta Advantages, and we refer to them daily to keep us focused on what’s right for those we serve.
We work hard to maintain a deep understanding of economic and geopolitical factors that can affect your personal savings for better or worse.
Our friendly, caring representatives serve customers using a unique, efficient team approach that helps you manage your precious metals over time.
We respect the time you've put into achieving your goals. We will never take for granted the trust you've placed in us to protect your savings.
We make you aware of the best precious metals products available. You decide what types of metals you want to buy and where to store them.
We earn our customers’ trust with honesty and straightforward communication. That means no hidden fees and full disclosure of the process.
Augusta researches the best-known precious metals products. We present clear buying options, simple steps, and only the most trusted choices.
We have long-term relationships with our customers and we help with ongoing contributions, distributions and inheritances. Our skilled, hand-selected custodians walk you through every step for stress-free account setup.
It is for these seven reasons we believe Augusta has received hundreds of 5-star ratings on the independent consumer review website, Trustlink.org. We are pleased to have earned an A-Plus rating from the BBB and a AAA rating from the BCA.
7-Day Price Protection
Prices can change after you place your order! If the price of your premium gold or silver coins decreases within seven days of the recorded price confirmation, you’ll have a one-time option to revise your order to the lower price.
Orders are shipped within approximately 7 to 10 days after your order is confirmed. We know it’s important to you to receive your precious metals as soon as possible, and Augusta is committed to making your customer experience as positive as possible.
100% Money-Back Guarantee
Augusta extends to all first-time customers the right to a refund for any premium gold and silver coins without any reason whatsoever. The refund must take place within seven days of your initial recorded purchase price confirmation, unless laws in your state of residence provide otherwise.
Free Silver Specials
Ask about the current special for free silver to help offset account fees. It's our way of saying thank you for your business, and one more way Augusta strives to go above and beyond to make owning gold and silver easy for our customers.
Fast Depository Distribution
Augusta has its own storage account and can quickly withdraw precious metals on your behalf and wire the cash to you. Or you can request shipment directly to you through your custodian.
For more information about Augusta’s products and services, including the special advantages and perks on this page, contact your Augusta Precious Metals account executive by calling 800-700-1008. Let us help you apply the Augusta physical gold and silver advantage to your personal retirement savings or other savings portfolio.