Gold $1322.20
10.7 Silver $15.81
0.22

Talk to a representative

855-242-4121

Customer Care Line:

855-909-0082

Talk to a representative: 855-242-4121

FAQs

Common Questions Answered

Buying FAQ

Q. Do you accept trade-ins of gold and silver?

Yes. We are always interested in new inventory.

Q. How can I receive more information from Augusta, and how do I make a purchase?

Call us toll-free at 855-242-4121 to speak with a personal gold and silver specialist, who will answer any question you may have.

Q. How does Augusta compare to its competitors?

Augusta does not comment on its competitors. But, in general, there are several factors you should consider before purchasing from a precious metals company. Below are questions you should ask — we've answered them for Augusta:

Q: What is the company’s BBB rating?

We are proud to say we have earned the Better Business Bureau’s top rating: A plus.

Q: What rating do customers give your company on TrustLink.org?

98% of hundreds of reviewers on this respected site have given Augusta the highest 5-star rating.

Q: What is the company’s Business Consumer Alliance rating?

The Augusta report has earned a top rating of AAA.

Q: How long has the company been in business?

Gold and silver have been our family business for nearly a half-century. Augusta Precious Metals was incorporated in January of 2012.

Q: Has the company changed its name?

Augusta Precious Metals has always had the same name.

Q: Does the company disclose its pricing, refund and delivery policies, and risk disclosures in writing?

Augusta is dedicated to a policy of transparency with our customers — we value your trust. You will see all of these policies and disclosures in our transaction agreement.

Q: Are you able to easily reach your gold and silver specialist? Does your gold and silver specialist get back to you in a timely manner?

All of Augusta’s personal gold and silver specialists are readily available during business hours. Each individual customer is assigned his or her own personal specialist. This person takes care of the customer’s needs from beginning to end of the transaction. Augusta gold and silver specialists are known for the quality of their customer service and timely responses. It is this that helps us maintain the highest rating with TrustLink.org.

Q: How long does it take for the precious metals company to deliver your metals?

Fast delivery is one of Augusta’s Precious Metals Perks. Your precious metals will be shipped 1-3 business days after we receive good funds.

Q. How much should I invest in precious metals?

Many experts recommend investing 5%-10% of your assets in precious metals. However, it is ultimately your decision as to how much of your total portfolio should be allocated to gold and/or silver.

Q. Is there a maximum order?

No. Even if you want to purchase a large quantity, Augusta can fulfill your needs.

Q. Is there a minimum order?

Yes. Our minimum order is typically $5,000, which may be a combination of any items you choose.

Q. Should I purchase gold or should I purchase silver?

As with any investment, diversification is important. We recommend that you discuss your precious metals needs with an Augusta gold and silver specialist at 855-242-4121. He or she will help you learn what is available and customize a precious metals portfolio based on the metals you choose and your personal investment objectives.

Q. What types of gold and silver does Augusta Precious Metals sell?

We sell all types of gold and silver, ranging from bullion coins and bars to premium coins. Please see our Products section for a complete list of products. Ask about Augusta’s self-directed IRAs, which allow you to purchase IRS-approved gold and silver within an IRA account.

Q. Who can buy from Augusta?

Our customers are private investors, collectors and speculators.

Q. Am I buying real gold and silver, or a certificate?

You are buying physical gold coins, gold bars, silver coins or silver bars. Augusta does not sell metals certificates.

Q. What are some risks associated with buying precious metals?

As with any investment, precious metals investing carries certain risks, and you should be aware of these prior to investing. You should review our Risk Disclosures (click here) to get a better understanding of some of the risks involved.

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Depository IRA FAQ

Q. How often do I get statements?

Statements are sent on a quarterly basis. In addition, you will have 24/7 access to view your account online.

Q. How will my gold and silver be stored?

Your Augusta® Gold IRA precious metals are maintained in customer-specific custody accounts, on a fully allocated basis and off the storage facility's balance sheet. Your metals are stored in an approved non-government depository storage facility. Approved facilities are highly secure, risk-averse and insured. You can choose a facility in one of several U.S. cities or one out of the country. The highly secure, non-government, risk-averse local IRS-approved facilities you can choose from are fully insured.

Q. Do I get the actual gold and silver in my hands?

The Augusta® Gold IRA is a physical gold or silver IRA you can SEE, TOUCH® & HOLD in PERSON by appointment at a non-government depository storage facility that may be near or far from your home. The depository offers safekeeping and easy access. If your metals are segregated, you can arrange to visit the facility and see the actual gold or silver you purchased. If they are unsegregated, you can arrange to see metals in the same forms you purchased. You can arrange with your custodian to withdraw your physical precious metals and take possession of them. However, as with any early IRA distribution, early withdrawal of metals from an IRA may result in taxes and penalties unless rolled over into another qualified account. Consult your own legal and tax advisors before taking possession of your physical IRA's precious metals.

Q. What metals can I put in my IRA?

The IRS allows several different types of metals within an IRA consisting of physical metals. However, it would be best to speak with an IRA expert and discuss your specific goals to determine the best gold and silver investment ratio.

Gold Options

  • American Eagles and American Eagle Proofs
  • Australian Kangaroos and Nuggets
  • Austrian Wiener Philharmonikas (Vienna Philharmonics)
  • American Buffalos (except proof coins)
  • Canadian Maple Leafs
  • Credit and Pamp Suisse Bars – 0.999
  • Rounds and bars *

Silver Options

  • American Eagles and American Eagle Proofs
  • Canadian Maple Leafs
  • Australian Koalas
  • Rounds and bars *

     * This includes rounds and bars minted by the United States Mint and other U.S. government-accredited manufacturers

Q. How long does it take to back my IRA with physical gold or silver?

The start-to-finish process takes 5-10 days, depending on how fast your current custodian transfers the funds to your new precious metals custodian.

Q. How do I set up an Augusta® Gold IRA?

Simply fill out our IRA form to have an Augusta specialist contact you, or call us at 855-242-4121 and ask to speak with a gold and silver specialist, who will walk you through the simple 10-minute process.

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Payments FAQ

Q. What type of payment does Augusta accept?

We accept payment by bank wire, personal check and credit card. We do not accept cash or traveler’s checks. Bank wires may be for any amount. However, credit card transactions must be for $5,000 or less.

Q. When and how do I send a bank wire?

When you request payment by bank wire, your personal account executive will provide you with detailed instructions, including our bank name, ABA transit (routing) number and account number.

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Pricing FAQ

Q. Do you add a commission fee to your quoted price for gold and silver?

No. The price you see online or quoted to you by your account executive is the current price of the coin or bar.

Q. Do you have quantity discounts?

Yes. Bullion products are already priced incredibly low, so discounts will be extended only on significant orders. Contact an Augusta gold and silver specialist at 855-242-4121.

Q. How do I research the spot prices of gold and silver?

You can find the spot prices of gold and silver in the top left-hand corner of our website. Charts and data can be found here. You also can contact an Augusta gold and silver specialist at 855-242-4121 for specifics about what affects the spot prices of gold and silver.

Q. What is the spot price of gold or silver?

The spot price of gold or silver is a commonly used standard for the value of an ounce of gold or silver. It is the most important price among bullion buyers and is considered the benchmark value for gold or silver. It is traded throughout the day in different markets. The most active trading occurs in New York, Zurich, London, Sydney, Tokyo and Hong Kong.

Q. When are my prices locked in?

Bullion prices are locked in once your order is confirmed via phone and payment is received. However, premium coin prices are locked in once your order is confirmed via phone and are guaranteed by our 7-Day Price Protection Program.

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Return Policy FAQ

Q. What is your return policy?

For first-time customers, Augusta extends the cancellation period for premium gold and silver coin transactions without any reason whatsoever, for up to seven calendar days after the date your transaction is confirmed, unless laws in your state of residence provide otherwise. This is one of Augusta’s Precious Metals Perks. All subsequent orders are final upon completion of the recorded confirmation call. All bullion and semi-premium orders are final upon confirmation, unless laws in your state of residence provide otherwise.

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Shipping FAQ

Q. Do you ship internationally?

For most purchases, we can only ship to addresses in the United States. Products purchased for certain precious metals IRAs can be shipped to specific depository storage facilities in Canada.

Q. How do you wrap your packages?

All of our packages are carefully and tightly wrapped in a discreet box. The box gives no indication of its contents when it is delivered.

Q. How is my order shipped?

We ship USPS Express Mail, Registered Insured or Federal Express. Large orders will be shipped via Brinks Armored.

Q. How long will it take to receive my order?

Orders are shipped 1-3 business days after receipt of good funds. Fast shipping is one of Augusta’s Precious Metals Perks.

Q. Is my order insured?

Yes. Each package will be fully insured and requires a signature upon delivery. You will only take responsibility for your package after you sign for it.

Q. How do I get FREE shipping and insurance for my purchases?

With your qualifying purchase, Augusta Precious Metals covers all shipping and liability insurance costs on your metals until you take delivery or they are delivered to your IRA. This is one of Augusta’s Precious Metals PerksMetals shipped out of the U.S. to IRA depository storage facilities might incur shipping and insurance fees. Cash purchases cannot be shipped out of the U.S. 

Q. Where does Augusta ship?

We ship anywhere in the United States. Products purchased for certain precious metals IRAs can be shipped to specific depository storage facilities in Canada.

Q. Can you ship my order to a P.O. box?

Yes. A signature is required upon delivery.

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Tax & Liabilities FAQ

Q. Can you advise me regarding taxes and liabilities?

Augusta does not give tax advice. Some products fall under reporting requirements that do not require the disclosure of your personal information. Consult with your personal tax professional regarding tax liabilities.

Q. Do I have to pay taxes when I sell my gold and silver products back to Augusta?

Investment gains must be reported to the IRS.

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Augusta cannot guarantee, and makes no representation, that any metals purchased by a customer will appreciate at all or appreciate sufficiently to make a profit, and there is no certainty that any metals can be sold for a profit. The future value of the coins you purchase cannot be predicted. You could lose money. Don't invest in Augusta products with money you can't afford to lose. Prices may rise and fall over time or rapidly. Past performance of any coin does not guarantee future results. Premium coins are sold for more than the value of the precious metal they contain. Augusta's prices and buy-back prices are determined and controlled by Augusta. This investment is speculative and unregulated.